Thank you for choosing Glass Vista. To ensure that your products are shipped and delivered efficiently, please follow the instructions below:

1. Order Processing

All orders are processed within 1–2 business days, excluding weekends and holidays.

You will receive an email notification once your order has been shipped, along with tracking information.

2. Shipping Methods and Options

We offer the following shipping methods:

• Standard Shipping: Delivery in 5–7 business days.
• Expedited Shipping: Delivery in 10–15 business days.

Please select your preferred shipping method at checkout. Shipping costs are calculated based on the weight and destination of your order.

3. Delivery Addresses

Ensure that your shipping address is accurate and complete. Any errors may cause delays or non-delivery.

We do not ship to P.O. Boxes, so please provide a physical address for delivery.

If you need to update your shipping address after placing an order, please contact our customer support at info@new.glassvista.in.

4. Delivery Timeframes

Delivery times depend on the shipping method chosen and your location. Please note that the estimated delivery date is not guaranteed.

Once your order has shipped, the carrier will provide tracking information for real-time updates on your delivery status.

5. Tracking Your Order

A tracking number will be provided via email once your order has been shipped.

You can track your shipment on the carrier’s website using the provided tracking number.

6. Delivery Issues

If you experience any of the following issues, please contact us immediately:

• Damaged or Defective Items: Please report any damage within 10–15 days of receiving your order.
• Missing Packages: If your order has not arrived within the estimated delivery time, please check the tracking status and contact the carrier. If there is still an issue, contact our customer support team for assistance.

7. Signature Requirement

Some orders may require a signature upon delivery for security purposes. If no one is available to sign, the carrier will leave instructions for re-delivery.

8. International Shipping (If applicable)

We currently ship to the following countries: India.

Please note that international shipments may be subject to customs fees or import duties, which are the responsibility of the customer.

Shipping times for international orders may vary and are subject to the customs process.

9. Customer Support

For any shipping-related inquiries or concerns, please contact our customer support team at +91 7455 978 828.

We are here to assist you from 9 AM to 5 PM, Monday through Friday.